Why do we collect and keep information about you?
Our aim is to provide you with the highest quality of information and support that we can. To do
this we keep relevant records about you and the information and support we have provided or
plan to provide for you.
These records will be specific to the type of Information and support we are providing to you
and may include:
- Basic details about you, like address, date of birth, telephone number, etc
- Contact we have had with you such as meetings / visits
Notes and reports about your circumstances (eg: your cancer experience, your health
and anything that you share with us during a conversation etc)
Details and records about your interaction with the service (ie: case notes)
Relevant information from other people who hold information about you, such as
relevant professionals, relatives, etc.
All of our staff will:
Advice you what they are going to record about you
Advice you what information they will collect from other (specified) people if applicable
Show you what they have recorded about you, if you ask.
Advice you of how and where the information is recorded
Advice you of who we share the information with and give you the opportunity to opt out
Obtain consent for all of the above
Normally information is collected directly from you (the data subject); however, in some cases
we receive personal information about you as part of a referral from a partner agency or from
other services that are or have previously been providing you with services. Whatever the
source, we are committed to holding your records in strict confidence.
All personal information held by S&F C&SC CIC is kept safe and secure. Everyone looking at
your record, whether on paper or computer, is obliged to keep the information confidential. We
will aim to share only as much information as people need to know to play their part in
providing you with the services you have requested. We will never share your personal data
with third-parties for marketing purposes. Other information, that does not include your
personal details, may be used for planning, training and research.
How your records are used
Our staff will use your records to:
Provide a good basis for decisions made by you and by them in your regard
Allow you to work with those providing your service
Make sure your service is delivered safely and effectively
Work effectively with others providing you with services
Others may need to use records about you to:
Provide additional healthcare services to you ie clinical staff in your GP Practice
Protect you or others from harm
Check the quality of service provided
Help investigate any concerns or complaints you or your family have about the service
Manage the organisation
Help with planning, service development and research
Some information may be held centrally to help with the planning of Macmillan Cancer
Information and Support services. In these instances, we take strict measures to ensure that
individual clients cannot be identified. We use anonymous information, wherever possible, but
may use personally identifiable information for essential purposes. This information will only be
used with your consent, unless we have to do so by law.