Privacy Policy

Who are we and what do we do?

S&F CI&SC CIC is a registered Community Interest Company (CIC). We provide information and support for anyone affected by cancer. We provide a free, confidential drop in service and through our team of information and support staff and trained volunteers we provide:
  • Literature and internet access on all aspects of living with cancer, including work and travel issues
  • The opportunity to talk to someone in a friendly environment, and advice on how to access emotional support
  • Help with accessing financial advice and grants
  • Information about practical help that is available locally
  • Information on living well, physical activity and healthy eating
  • Support groups and a team of volunteers
  • Links with health and social care professionals.
We provide services and initiatives that are in line with our legitimate interests as outlined above.

Who are we and what do we do?

Why do we collect and keep information about you? Our aim is to provide you with the highest quality of information and support that we can. To do this we keep relevant records about you and the information and support we have provided or plan to provide for you. These records will be specific to the type of Information and support we are providing to you and may include:
  • Basic details about you, like address, date of birth, telephone number, etc
  • Contact we have had with you such as meetings / visits Notes and reports about your circumstances (eg: your cancer experience, your health and anything that you share with us during a conversation etc)
  • Details and records about your interaction with the service (ie: case notes)
  • Relevant information from other people who hold information about you, such as
  • relevant professionals, relatives, etc.
All of our staff will:  Advice you what they are going to record about you  Advice you what information they will collect from other (specified) people if applicable  Show you what they have recorded about you, if you ask.  Advice you of how and where the information is recorded  Advice you of who we share the information with and give you the opportunity to opt out of this  Obtain consent for all of the above Normally information is collected directly from you (the data subject); however, in some cases we receive personal information about you as part of a referral from a partner agency or from other services that are or have previously been providing you with services. Whatever the source, we are committed to holding your records in strict confidence. Confidential Information All personal information held by S&F C&SC CIC is kept safe and secure. Everyone looking at your record, whether on paper or computer, is obliged to keep the information confidential. We will aim to share only as much information as people need to know to play their part in providing you with the services you have requested. We will never share your personal data with third-parties for marketing purposes. Other information, that does not include your personal details, may be used for planning, training and research. How your records are used Our staff will use your records to:  Provide a good basis for decisions made by you and by them in your regard  Allow you to work with those providing your service  Make sure your service is delivered safely and effectively  Work effectively with others providing you with services Others may need to use records about you to:  Provide additional healthcare services to you ie clinical staff in your GP Practice  Protect you or others from harm  Check the quality of service provided  Help investigate any concerns or complaints you or your family have about the service you receive  Manage the organisation  Help with planning, service development and research Some information may be held centrally to help with the planning of Macmillan Cancer Information and Support services. In these instances, we take strict measures to ensure that individual clients cannot be identified. We use anonymous information, wherever possible, but may use personally identifiable information for essential purposes. This information will only be used with your consent, unless we have to do so by law.
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